Trackable
A branded order tracking page for your customers
General
Getting Started
Welcome to Trackable by Sovi Apps! This guide will walk you through setting up and using our order tracking app for your Shopify store.
Troubleshooting: 404 Errors When Tracking Orders
Fix 404 errors on your Trackable order tracking page caused by deleted pages, app proxy misconfiguration, or theme conflicts.
Customizing Your Track Your Order Page
Customize your Trackable order tracking page with in-app settings for title, description, colors, and advanced CSS styling.
Order Status or Tracking Information Incorrect
Troubleshoot incorrect order status or tracking information in Trackable, usually caused by fulfillment data or carrier sync issues.
How to View Your Order Lookup Analytics
View order lookup analytics in Trackable to understand how often customers use the tracking feature with 30-day and 7-day charts.