Privacy Policy

Introduction

Welcome to Trackable - Order Status ("we", "our", or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Shopify app.

Data We Collect

Our app collects the following information:

Customer Information: Email addresses and phone numbers that customers provide when tracking their orders
Order Information: Order numbers and order status details
Usage Data: Information about how merchants use our app, including number of order lookups
Shop Information: Basic information about your Shopify store

How We Use Your Data

We use the collected data for the following purposes:

Order Tracking: To allow your customers to look up their order status
Analytics: To improve our app and provide usage statistics to merchants
Billing: To track usage for our usage-based billing model (100 free lookups per month)
Customer Support: To assist with any issues that arise with the app

Data Storage and Security

All data is stored in secure cloud-based databases with encryption
We use industry-standard security measures to protect your data
Access to your data is restricted to authorized personnel only
We do not sell your data to third parties

Data Sharing

We may share data with the following third parties:

Shopify: As required for the app to function properly
Neon PostgreSQL and Vercel: For hosting and data storage
HelpScout: For customer support communications

Data Retention

Customer order lookup data is retained for up to 12 months
Shop data is retained for as long as you use our app
Upon app uninstallation, shop data is deleted after 48 hours

Your Rights

You have the right to:

Access: Request access to your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your data
Objection: Object to processing of your data
Data Portability: Request transfer of your data

GDPR and CCPA Compliance

Our app is fully compliant with:

General Data Protection Regulation (GDPR)
California Consumer Privacy Act (CCPA)
Shopify's privacy requirements for apps

We respond to all data subject requests through Shopify's privacy webhooks system. When Shopify notifies us of such requests (data access, deletion), we promptly process them within the required timeframes.

Cookies and Tracking

Our app uses:

Session tokens for authentication (not third-party cookies)
No tracking pixels or third-party analytics tools

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@soviapps.com
Help Center: Click the chat icon in the bottom right corner of our app

Last Updated: Mar 17, 2025