Sociable - Privacy Policy

Last Updated: Thursday, March 13, 2025

Introduction

This Privacy Policy describes how Sociable Reviews ("we," "our," or "us") collects, uses, and shares information in connection with your use of our website, services, and applications (collectively, the "Services"). This Privacy Policy applies to information we collect when you use our Services, or when you otherwise interact with us.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the choices available to you.

Information We Collect

Information You Provide to Us

We collect information you provide directly to us. For example, we collect information when you create an account, subscribe to our Services, participate in any interactive features of our Services, fill out a form, request customer support, or otherwise communicate with us. The types of information we may collect include:

• Shopify Store Information: When you install our app, we receive access to your Shopify store ID, domain, plan, and other basic store information through the Shopify API.
• Billing Information: When you purchase our Services, your payment information is processed by Shopify's billing system. We do not directly collect or store your full credit card details.
• Communications: If you contact us directly, we may receive additional information about you, such as your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.

Information We Collect Automatically

When you use our Services, we automatically collect certain information, including:

• Device Information: We collect information about the device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
• Log Information: We collect log information about your use of the Services, including the type of browser you use, access times, pages viewed, and your IP address.
• Usage Information: We collect information about your interactions with our Services, such as the widgets you create, the review sources you connect, and your settings preferences.

Information We Collect From Third Parties

Our app retrieves publicly available review data from third-party platforms (Google, Facebook, and Trustpilot) based on the business IDs you provide. This includes:

• Review content
• Reviewer names
• Review dates
• Star ratings
• Reviewer profile pictures (as URLs only)
• Associated metadata

We collect this information only for businesses you specifically configure in our app. We do not retrieve reviews for any business without your explicit direction.

How We Use Information

We use the information we collect to:

• Provide, maintain, and improve our Services;
• Process transactions and send related information including confirmations, invoices, and receipts;
• Send technical notices, updates, security alerts, and support and administrative messages;
• Respond to your comments, questions, and requests, and provide customer service;
• Monitor and analyze trends, usage, and activities in connection with our Services;
• Detect, investigate, and prevent fraudulent transactions and other illegal activities;
• Personalize and improve the Services, and provide content or features that match user profiles or interests;
• Facilitate contests, sweepstakes, and promotions, and process and deliver entries and rewards.

Data Retention

We retain your information as long as your account is active or as needed to provide you Services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete your personal information within 30 days, excluding any data we are legally required to maintain.

How We Share Information

We may share the information we collect as follows:

Service Providers

We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf, such as hosting providers, email service providers, and analytics providers.

Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of our assets, your information may be sold or transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Legal Requirements

We may disclose your information if we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process, or governmental request, including to meet national security or law enforcement requirements.

Protection of Rights

We may disclose your information to protect the safety, rights, property, or security of Sociable Reviews, our Services, any third party, or the general public; to detect, prevent, or otherwise address fraud, security, or technical issues; to prevent or stop activity which we consider to be, or to pose a risk of being, illegal, unethical, or legally actionable; to use as evidence in litigation; and to enforce this Privacy Policy or our Terms of Service.

With Your Consent

We may share your information with your consent or at your direction.

Aggregated or De-Identified Information

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you. For example, we may share anonymous usage data to help improve our Services.

Third-Party Platforms

Our Services connect with third-party platforms (Google, Facebook, and Trustpilot) to retrieve reviews. We do not share your merchant information with these platforms beyond what is necessary to authenticate API requests. When you provide us with business IDs for these platforms, you are directing us to retrieve publicly available review data from these sources.

Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the security of our systems or your information.

Your Rights and Choices

Account Information

You may update, correct, or delete your account information at any time by logging into your account or emailing us at [support@soviapps.com]. Please note that we may retain certain information as required by law or for legitimate business purposes.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

Promotional Communications

You may opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

International Data Transfers

We are based in Canada and process information on servers located in the Canada and potentially other countries. If you are located outside of Canada, your information may be transferred to, stored, and processed in the Canada or other countries where our service providers maintain facilities. By using our Services, you consent to this transfer, storage, and processing.

Data Processing Addendum

If you are subject to the European General Data Protection Regulation (GDPR) or other similar regulations, we offer a Data Processing Addendum (DPA) that meets the requirements of these laws. To request our DPA, please contact us at [support@soviapps.com].

California Privacy Rights

The California Consumer Privacy Act (CCPA) provides California residents with specific rights regarding their personal information. If you are a resident of California, you have the right to:

1. Request disclosure of the categories and specific pieces of personal information we have collected about you.
2. Request deletion of your personal information (subject to certain exceptions).
3. Opt-out of the sale of your personal information (although we do not sell personal information).
4. Non-discrimination for exercising your CCPA rights.

To exercise these rights, please contact us at [support@soviapps.com].

Children's Privacy

Our Services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to delete that information.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [support@soviapps.com]

Mailing Address:

Sovi Apps Inc.

2967 Dundas St. W. #313B

Toronto, ON M6P 1Z2

Canada