GDPR Compliance

At Sociable Reviews, we take data privacy and GDPR compliance seriously. This guide explains how our app handles data and what measures we've implemented to ensure compliance with the General Data Protection Regulation (GDPR).

How Sociable Reviews Handles Data

Review Data Collection

Sociable Reviews collects reviews from public platforms where your customers have already chosen to share their feedback:

• Google My Business: We access publicly available reviews via the Google Places API
• Facebook: We collect reviews that are publicly visible on your business page
• Trustpilot: We gather publicly posted reviews for your business

We do not collect any reviews that are not already publicly available, and we do not request additional personal data from your customers.

Data Storage

• Reviews are stored in our secure database, which is hosted on compliant cloud infrastructure
• We only store the information necessary to display the reviews (reviewer name, review content, rating, and date)
• Reviewer profile pictures are referenced by URL but not stored locally in our database
• When Privacy Mode is enabled, personally identifiable information is not displayed in the widget

Data Processing

• Review data is processed solely for the purpose of displaying testimonials on your store
• We do not use reviewer data for marketing, analysis, or any purpose beyond displaying the reviews
• We do not share or sell reviewer data to third parties

Your Responsibilities as a Merchant

While Sociable Reviews is designed to be GDPR-compliant, you have some responsibilities as the merchant:

1. Privacy Policy: Update your store's privacy policy to mention that you're displaying reviews collected from third-party platforms
2. Right to Be Forgotten: If a customer requests removal of their review, you should:

• Ask them to remove their review from the original platform (Google, Facebook, or Trustpilot)
• Contact our support if they need a review removed from the widget cache immediately

Features That Support GDPR Compliance

Privacy Mode

Our Privacy Mode feature helps enhance privacy by: - Hiding reviewer names and replacing them with initials - Not displaying reviewer profile pictures - Showing only review content, rating, and date

To enable Privacy Mode:

• When creating a new widget, check the "Privacy Mode" option
• For existing widgets, edit the widget and enable the "Privacy Mode" setting

Data Minimization

We follow the principle of data minimization by:

• Only collecting the data necessary to display reviews
• Not requiring any additional personal information from reviewers
• Providing options to limit the amount of personal data displayed

Data Deletion

If you uninstall the Sociable Reviews app:

• All review data associated with your store will be deleted within 30 days
• No personal data is retained after this period

Contact Our Team

If you have questions about GDPR compliance or need to submit a data subject request on behalf of your customer, contact our team at:

Email: support@soviapps.com

We aim to respond to all data privacy inquiries within 48 hours.